INSTANT MESSAGING(IM) Definition of IM: Instant messaging (IM) is a form of real-time online communication that allows users to exchange text, images, videos, and files instantly with other users over the internet , similar to texting but requiring an app or platform. Key features include real-time message delivery, group chats, and options for audio/video calls, making it a tool for personal and business communication and collaboration. Popular examples of IM platforms include WhatsApp, Facebook Messenger and Slack. Types of IM: 1) Social Media Messengers: Widely used for personal communication, these apps integrate messaging into larger social networks. Examples: WhatsApp, Facebook Messenger, WeChat, Telegram, and iMessage. ...